It takes 1-3 business days for a metro order and a couple more days for regional orders. We're not able to deliver to PO Box addresses unfortunately. The cartons won't fit!
(Waiheke/Great Barrier + 1 day on standard service)
Ordering & Shipping
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Delivery timeframes +
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Contact us +
Still can't find what you’re looking for? Don't worry, drop us a line at help@withsmall.co.nz and we’ll sort it.
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Shipping Costs +
Paper Products Local shipping - $6.90 on first carton then $4.90 on following cartons
Out of Town Shipping - When purchasing a single item, the shipping charge is $8.90. However, if you choose to purchase two items on the same frequency subscription, the first box will still be charged at $8.90, while the second box will be charged at a reduced rate of $6.90
Cleaning Products Local shipping - $4.90 for first packet then $2.90 any following
Out of Town Shipping - When purchasing a single item, the shipping charge is $8.90. However, if you choose to purchase two items on the same frequency subscription, the first box will still be charged at $8.90, while the second box will be charged at a reduced rate of $6.90 -
What is the difference between "Out of Town" and "Rural/Non-Urban" in your delivery system? +
In our delivery system, "Out of Town" and "Rural/Non-Urban" are terms used to classify different types of addresses. You can check your address here.
Out of Town: Out of Town: 2-3 working days
Rural/Non-Urban:Yes (Rural/Non-Urban): 3-4 working days
No (Urban): 1-2 working days -
How does your delivery timeframe correspond to other courier services in New Zealand? +
Our delivery timeframes are designed to accommodate the varied address classifications in the New Zealand address system. While "Out of Town" typically takes 2-3 working days, our "Rural/Non-Urban" category may take slightly longer at 3-4 working days. This distinction ensures accurate and timely delivery to different address types.
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How can I get more clarity on delivery times for my specific address? +
If you have any questions or need clarification on delivery times for your specific address, feel free to contact our customer support team. They are available to provide personalized assistance and ensure you have accurate information about the expected delivery timeframe.
Subscriptions
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How do I change or cancel my subscription? +
You can change or cancel anytime. Simply log in to your customer dashboard by clicking on 'Account' in the top right hand corner. From here, you can cancel or reschedule your subscription, too easy. If you'd like a different frequency option get in touch with us.
Our Values
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Are you Carbon Zero? +
We are proud to be Carbon Zero certified through Toitū Envirocare since 2019. We work closely together to measure and offset our unavoidable emissions through purchasing carbon credits, these support forest growing projects and solar panel programs which are certified to capture carbon and therefore bring our net emissions down to zero. We then set targets to reduce our total emissions year on year.
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What is Toitū Carbon Zero? +
Toitū have an independent technical advisory panel advises on issues arising from the technical and ethical requirements of operating our programmes, including impartiality, robustness, and credibility. For more information please visit https://www.toitu.co.nz/home
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Are you a New Zealand Business? +
We're a proud New Zealand owned and operated business, located in Tāmaki Makaurau.
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Our Paper Products
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What are your tree-free products made from? +
Our paper products are made from a bamboo. The benefits of Bamboo is that it’s fast-growing, has a simple ‘diet’ of rainwater and sunshine, and it has little wear and tear on soil quality.
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Why is bamboo better? +
According to Environmental Paper Network, toilet paper made from trees has three times the climate impact as toilet paper made from bamboo or recycled materials.
Worldwide, the equivalent of almost 270,000 trees is either flushed or dumped in landfills every day and roughly 10 percent of that total is attributable to toilet paper, according to World Watch magazine.
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What ply is your toilet paper? +
with small is a 2-ply soft and plush TP.
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Where are with small Paper Products made? +
Our paper range which includes Toilet Paper, Paper Towels and Tissues are made in a state of the art factory in China. We visit our partners regularly, and we're proud to work with the best in the business.
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Are your products vegan? +
Yes, our products are completely vegan.
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Will your products breakdown in a Septic Tank? +
Absolutely! Our products are made from bamboo fibres, as these fibres are shorter than timber, it will breakdown faster.
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Do you use bleach in your products? +
No bleach is used in the process of making our products. Our factory uses a water process using reticulated water and air. This process is Certified ECF (elemental Chlorine Free), it is also Chlorine Dioxide bleach and dye free.
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What are your toilet paper wraps made from? +
Our wraps are coloured using water and soy-based inks. The actual toilet paper has no inks, bleach or dyes to make it white, unlike some traditional TP. We also offer unwrapped tree-free TP.
Our Cleaning Range
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How to use the tablets? +
Simply fill your with small lifetime bottle with warm water to the fill line, add tablet, wait 15 minutes, add nozzle and get cleaning - Watch the process here.
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What ingredients are in your tablets? +
All our ingredients are plant-based, and you can find a breakdown of them on our ingredients page here.
Multipurpose: Microcrystalline Cellulose, Citric Acid, Sodium bicarbonate, Silicon Dioxide, Sodium Benzoate, SCS (Sodium Coco Sulfate), Magnesium Strereate, Maltodextrin.
Bathroom: Microcrystalline Cellulose, Citric Acid, Sodium bicarbonate, Silicon Dioxide, Sodium Benzoate, Sodium Carbonate, SCS (Sodium Coco Sulfate), Magnesium Strereate, Maltodextrin.
Glass: Citric Acid, Maltodextrin, Sodium Coco-Sulfate, Sodium Bicarbonate, Leucine, Hydrated Silica, Calcium Carbonate,
Magnesium Stearate. -
Will your products breakdown in a Septic Tank? +
Because our products are plant-based and free from Phosphate, Chlorine and Ammonia, we don’t foresee that there’ll be any issues with using with small cleaners if you have a septic tank.
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Is your formula anti-bacterial? +
with small cleaning products are not anti-bacterial. Our formulas don't use harsh chemicals designed to kill bacteria, but instead our cleaning products naturally tackle dirt and grime.
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Where are your tablets made? +
We're a proud NZ owned and operated business. Our cleaning tablets are made right here in Aotearoa.
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What are the reusable bottles made from? +
Our reusable bottles are made from aluminum with a plastic sprayer. We chose to use aluminum as it is 100% recyclable again and again within New Zealand.
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Do you have a fragrance-free option? +
Our glass cleaner is free from fragrance.
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Can I use my own bottles? +
Of course. We encourage any sort of reusable bottles. Each tablets make 500ml of cleaning spray.
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What are your products free from? +
Our plant-based cleaners have no Solvents, Silicones, Parabens, Phthalates, Dyes, Phosphate, Chlorine, Ammonia, GMO.
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What is the difference between the Multipurpose Cleaner and the Bathroom Cleaner? +
The difference between the two is that sodium carbonate is added to our bathroom cleaner which helps aid cleaning tougher stains in bathrooms.
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What are the fragrances of each cleaner? +
Bathroom fragrance - Mint, Rosemary and Eucalyptus.
Multipurpose fragrance - Peppermint, Lemon, Cedarwood and a slight hint of Granny Smith Apple.
Glass is unscented - (adding scent to glass cleaners can cause streaks)
